Shipping Policy

Shipping Policy

Order Processing Time:
All orders are processed within 1-3 business days. Orders are not shipped on weekends or holidays.

Shipping Methods:
We offer a variety of shipping options to ensure your aquarium products arrive safely and promptly. Available carriers include bus,train and other courier partners . Shipping costs will be calculated at checkout based on your location and selected shipping method.

Shipping Rates:
Shipping rates are determined by the weight of your order and your shipping destination. You can view the estimated shipping cost during the checkout process.

Delivery Time:
Delivery times vary depending on your location and the shipping method chosen. Most orders will arrive within 3-7 business days after processing. Please note that shipping times may be longer during peak seasons or due to unforeseen circumstances.

Live Fish  Shipping:
To ensure the health and safety of live fish , we ship these items using specialized packaging. We only ship live items on specific days to minimize transit time. Please check our website for the next available shipping dates.

Tracking Your Order:
Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment.

Damages and Issues:
If your order arrives damaged or if there are any issues, please contact us within 24 hours of receipt. We may request unboxing video & photos to assist in resolving the issue.

Returns and Exchanges:
Please refer to our Returns Policy for information regarding returns and exchanges.

Customer Service:
If you have any questions or concerns about your order, please reach out to our customer service team at [email protected] or call 7996579975. We’re here to help!